Job Description

Orthopaedics East & Sports Medicine CenterOrthopaedics East & Sports Medicine Center is Eastern North Carolina's premier orthopedic specialty practice, headquartered in Greenville. Our orthopedic surgeons — most of whom are fellowship-trained — along with our physician assistants, physical therapists, and occupational therapists, provide a variety of general and specialized operative and non-operative orthopedic services to meet the musculoskeletal needs of patients across Eastern North Carolina. Services include joint replacement, sports medicine, pediatric orthopedics, worker's compensation care, fracture care, regenerative medicine, bracing and casting, physical therapy, and on-site X-ray and MRI imaging. We have served as the preferred providers of orthopedic care for East Carolina University Athletics for more than 30 years. Orthopaedics East offers a comprehensive benefits package.Full-Time employees are eligible for Medical, Vision, and Dental coverage, along with employer-provided Life, AD&D, Short-term, and Long-term insurance. Full-Time employees also receive paid holidays and a monthly accrual of paid time off (PTO), and eligible employees may participate in the Practice's 401(k) deferral program.Job Title: Surgery SchedulerThe Surgery Scheduler coordinates surgical procedures for the Practice's providers, ensuring that patients are scheduled for the appropriate procedure at the appropriate facility and that all required paperwork, testing, and clearances are completed in advance of the date of surgery. The Surgery Scheduler serves as the patient's primary point of contact throughout the surgical process and works closely with providers, clinical staff, hospital and surgery center scheduling departments, and the Practice's authorization, referral, and financial counseling teams to ensure that all patients receive high-quality care and attention. This position requires compliance with OrthoEast's compliance standards, including its Code of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element required as part of the job duties and considered during performance evaluations. Employment begins with a 90-day probationary period, during which performance, attendance, and suitability for the position are evaluated. Completion of the probationary period does not change the at-will nature of employment, which may be ended by either the employee or the Practice at any time, with or without cause or notice.- Coordinate patient surgeries, ensuring that patients are scheduled for the appropriate procedure and that all necessary paperwork is completed.- Schedule surgical procedures with hospitals, surgery centers, and providers, and confirm the date, time, and location with the patient.- Complete and assemble pre-operative paperwork, and coordinate the pre-operative testing and clearances required in advance of surgery.- Submit surgical authorization requests to the Authorization Representative and track status through approval, notifying the provider and patient of any delay that affects the scheduled date.- Refer patients to the Financial Counselor for estimates, payment options, and financial assistance programs.- Coordinate with clinical staff and the referral and diagnostic scheduling teams when a surgical case requires imaging, physical therapy, or a specialty referral.- Maintain and review a list of surgeries for provider(s) for potential contact and follow-up within the post-op period.- Manage messages and correspondence from patients regarding surgical scheduling, responding to inquiries and forwarding messages to the appropriate healthcare professionals.- Provide patients and family members with pre-operative and post-operative instructions and educational materials as directed by the provider, so they can make informed decisions about their care.- Document scheduling activity, patient communication, and authorization status in the medical record.- Additional duties as assigned.Work Environment: This is an on-site role at the Practice's Greenville, North Carolina clinic, working within the Clinic department. Work is performed in an outpatient orthopedic practice, primarily at a desk and on the telephone, with movement throughout the building to meet with patients following their appointments. The role involves frequent in-person and telephone contact with patients and family members, and close coordination with physicians, physician assistants, clinical staff, hospital and surgery center scheduling departments, and the Practice's authorization, referral, and financial counseling teams.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- The ability to stand/walk for long periods of time while performing patient duties and conversing with physicians.- Long periods of sitting and performing clerical duties, including telephone calls and keyboarding.- Mobility required to support patients throughout the building.- Must be able to receive and respond to detailed verbal and written instructions.Basic Skills:- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to complex technical problems.- Systems Thinking — Understanding how components of the platform interact and how changes in one area affect overall outcomes, reliability, and security.- Ownership & Accountability — Taking initiative on features and incidents end-to-end, monitoring and assessing one's own work, and taking corrective action without prompting.- Active Listening — Giving full attention to stakeholders and teammates, understanding requirements being conveyed, and asking clarifying questions as appropriate.- Reading & Writing Comprehension — Understanding and producing clear technical and work-related documentation.Education and Experience Required:- Minimum of 2 years of experience in a healthcare setting.- Minimum of 2 years of patient support experience.- Knowledge of medical terminology and procedures.- Knowledge of insurance authorization and billing.- Strong computer skills, including proficiency with Microsoft Office and electronic medical records systems.Preferred:- Associate degree in healthcare administration or a related field.

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