Job Description

Job Summary:

The Telephone Triage Nurse provides patient support through telephonic or electronic communication and assists in coordination of care through multiple service lines. This position prioritizes information as it is presented through a variety of sources.

Duties/Responsibilities:

• Triage patients with both acute and chronic needs via telephone or other electronic communication and determine the next steps of action.
• Document encounters in the EHR in a timely manner to allow for follow-up and gap closure.
• Assist in coordinating care through multiple service lines and various departments.
• Assist with a variety of paperwork involving care coordination.

Required Skills/Abilities:

• Knowledge of standard nursing procedures and chronic condition education.
• Strong customer service and the ability to maintain a positive attitude under pressure.
• Ability to communicate effectively both oral/written with a broad base of stakeholders.
• Attention to detail and a high level of accuracy and confidentiality.
• Ability to think critically, solve problems, and work independently with minimal supervision.
• Moderate level of desktop computer skills, including the O365 productivity software suite.
• In-depth knowledge and efficiency with EHR systems.

Education and Experience:

• A High School Diploma or GED is required.
• Graduation from an accredited RN or LPN program is required.
• Active RN or LPN license in the State of Tennessee is required.
• BLS certification is required.
• 1-3 years of experience. Outpatient experience is preferred.

Benefits Package

• Medical/Dental/Vision Insurance
• Paid Time Off
• 11 Paid Holidays
• 401(k) Match
• FSA/HSA Options
• Basic Life Insurance
• Voluntary Life Insurance
• Short and Long-Term Disability
• Employee Assistance Program

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